The story also generates some very bad publicity for Holiday Inns, Embassy Suites and Sheraton Suites. It’s Fox News, so the investigative team uses a sensational tone and the obligatory hidden cameras, this time planting them in bathrooms of rented hotel rooms.
The cameras capture housekeepers rinsing your drinking glasses with cleaners and disinfectants, drying them with dirty towels and placing them on the counter for you to use. The reporter went to three different hotels and recorded similar behaviors in all. Heath department officials shook their heads in disapproval at what appears to be a common practice — at least in Atlanta.
It’s a 4-minute video, but you’ll get the gist of it in less than 2. If you travel a lot, don’t watch it. You’re better off not thinking about this! It’s yet another illustration of how vulnerable companies can be at their weakest link — the customer interface. My most loyal readers will recall I talked about this problem last week in a post that drew a paltry 73 views and just 2 comments.
By the way, I don’t want this post to reflect on my gracious hosts from Fleishman-Hillard and the beautiful downtown Hilton where I’m staying in the shadow of the Gateway Arch and just down the street from the International Bowling Museum. Still can’t figure how they wrestled that one from Cleveland.
I’m here with a whole gang of PR academics for a one-day conference dubbed, “A Dialog with the Higher Education Community.” More on that after the conference. And I promise, no live blogging. Tacky. Very tacky.
Hope you enjoy the clip. Eeew! (Note: The original video posted here is no longer available on YouTube, but this is the same story. )